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Beginner

Preview mode for outbound dialer - who makes the call?

Hello,

 

Outbound Dialer UCCE Ver10.5

In preview mode, is it the dialer application making the outbound call to the GW or is it the agents phone via CUCM that is initiating the call?

1 ACCEPTED SOLUTION

Accepted Solutions
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Enthusiast

In Preview - Dialer is sending an SIP invite to the gateway, so Dialer is placing that call.
In Direct Preview - Agent phone makes the call.

View solution in original post

4 REPLIES 4
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Collaborator

The agent phone via the PG

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Hey Omar,

 

Meaning Agent phone via Agent PG, correct?

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Enthusiast

In Preview - Dialer is sending an SIP invite to the gateway, so Dialer is placing that call.
In Direct Preview - Agent phone makes the call.

View solution in original post

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Guess I should determine what preview mode I'm in and the difference, Preview versus Direct Preview, thanks.

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