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Pri circuits / Uccx

fghirma8781
Beginner
Beginner

Hello,

 

I am trying to determine if we should look into how many PRI's we currently have to make sure

they are consistent and able to handle a large influx of callers in a uccx que since we are looking to

setting up a larger que.

My question is essentially : Does a caller in the que consume one of the multiple voice channels associated with a PRI for the entire length/ time they are waiting in the que up until the call is terminated ?  

1 Accepted Solution

Accepted Solutions
1 Reply 1

jim-j
Beginner
Beginner

yes

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