we are running call center and using call manager 8.5 with UCCX 8.5, we have some critical customers who want to attend there without waiting in the queue, please help me out and give me good suggestion to prioritize some numbers so they would not wait in thr queue and also if i want these call on a particular agent extension..?
well everytime we have to update just xml file in doc repositary if we want to add a new number...?? and let me know where i put this on my case i thunk it should be right after get contact info what u suggest and we had assign priority of 10 to those numbers who are matched with xml document right....??
i have made this script in test environment tell me one more thing, can i make another test application in uccx for this test script and call the trigger to test my script...??