Does UCCX actually handle the phone call, or does it drop it off to Call Manager when an agent takes the call? The reason I'm asking is because we're having complaints about queue calls dropping and Agent Desktop loosing connection and then reconnecting a few seconds later.
OK, that's what I thought. The others in IT think that UCCX handles all of it, but I told them that when an agent answers the call CUCM takes over. The dropped calls aren't UCCX's problem as much as it would be CUCM's problem, but the issue seems to only be happening to our tech support people who are using 7925g phones. One other person with a 6941 in the same area reported a couple of dropped calls as well.