Now I successfully configured the ccm based monitor.But there is still a problem.
When the supervisor is listening,there is a "du~"voice can be heard in the agent phone in every 10 seconds,and it last for 1 second.
The problem is critical cause the agent would know that he is monitored by the supervisor.
So is there anyone has the same problem with me?and how to solve it?
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Could you post complete version details of
3. Is it CAD or CTIOS ? Version ?
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