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Problem on Cisco CRM Communication Connector

Hi,

I am wondering if anyone could help me on Cisco CRM Communication connector. I have installed the client and the server and the requirement as well such .NET 1.1. But I can't make a call using "click to dial" and I can't see the caller ID either on the CCC client. I got an error saying "Coulnt match phone number to a known Dial String pattern".

any feedback will be much appreciated.

-santo-