cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
2711
Views
0
Helpful
1
Replies
Highlighted

Problem with logging to Finesse - This Finesse Server is out of service

Hi

 

I tried to search something in google but I found nothing. When I try to log finesse lab server then shows me error:

"This Finesse Server is out of service. Attempting to find a server that is in service"

Users can log to the finesse before.

 

I have 2 sides but SideB is offline write now. I restarted all finesse server from CLI but nothing. Restarted PG1,PG2,DIALER,CG1A and CTIOS but nothing

the only thing that worries me that JGW1 status in portico is CONFIGURING. In logs I have:

 

13:39:16:533 pg1a-jgw1 Trace: JtapiPeer.getProvider(): caught PlatformException(com.cisco.jtapi.PlatformExceptionImpl: Unable to create provider -- maximum provider limit reached) Provider could not be created..
13:39:16:533 pg1a-jgw1 Trace: Message: Unable to create provider -- maximum provider limit reached.

 

Everything else looks fine.

2018-06-07 16_59_55-10.1.212.197 - Podłączanie pulpitu zdalnego.png

 

In Team Resource I have information:

"The Finesse server is currently Out of Service. Team Resource Management can only be performed when it is In Service"

In CUCM I have users:

cucm users.png

 

Someone have this same issue and can help me?

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Problem with logging to Finesse - This Finesse Server is out of service

SOLVED:

 

Restart Call Manager node helped.

View solution in original post

1 REPLY 1

Re: Problem with logging to Finesse - This Finesse Server is out of service

SOLVED:

 

Restart Call Manager node helped.

View solution in original post

CreatePlease to create content
Content for Community-Ad
August's Community Spotlight Awards
This widget could not be displayed.