06-28-2019 12:44 AM
Hi,
I need to set the condition that if any agent is logged to that SkillGroup, the call must be send to the label I've set, can anyone help me? Thank you very much.
06-28-2019 05:17 AM
Hi ,
We can set many option using if node like " SkillGroup.test_EN.LoggedOn>0 " or <==0 or agent avail or NotReady .
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