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Problems with Finesse after upgrade to UCCX 11.6.2

nelcnetworks
Level 4
Level 4

We have encountered some issues displaying team and queue data after upgrading to UCCX 11.6.2

It is intermittent for some users but others can work with no issue.

so far we have checked browser type

OS type

other software on the PCs

we can find no difference in the pcs that work and the ones that don't

we have eliminated UCCX user setup as some user work on on one PC but not another.

attached  is a screenshot of what they get, and what they should get

 

4 Replies 4

Are they using a browser that Cisco officially supports?

Yes all the browsers are in the compatibility list for the UCCX in question. They are all using IE version 11


Yes they are all using IE11 and all have combability turned off.

pqueued
Level 1
Level 1
Do you have the MediaSense recording gadget active in the config or is it still commented out?
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