QM 8.0 Operating System Requirement (is 32 bit Windows 2008 Server R1 SP2 supported)

[Andy Backus]

The microsoft site does not list 32 bit Windows Server R1 SP1 as available anymore. 

Is SP2 ok for QM 8.0 Monitoring and Call recording server installation?

[anchoudh]

Hi Andrew,

After referring to the below link,

http://cco/en/US/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_2x/installation/guide/monrec-80-installation-guide-cisco.pdf

I see that for, Cisco Monitoring and Recording Base Server Operating Systems and Hardware Requirements,

Windows 2008 Server R1bc

Service Pack 1

5 Client Access Licenses (CAL)

b. Cisco only supports the English locale on the server’s operating system.

c. Cisco only supports the 32-bit version of Windows 2003 Server SP 2, Windows 2008 Server SP 1,

and VMware ESX Server.

I do not see 2008 support under WFM+QM (no recording), QM, AQM.

Please refer the section "Operating Environment" from page 17 onwards for more info on this.

Thanks,

Anand

Please rate helpful posts..

[Andy Backus]

Hello Anand -

Thanks for your response.

Yes, I have that from the ReleaseNotes/Installation guide.  Funny thing though is Microsoft does not even have

that available anymore on the Microsoft Enterprise site.

So if that is the case, I just assume that Cisco does not support Windows 2008 Server at all then.

Andy

[anchoudh]

Hi Andrew,

Yes, if it is not listed in these customer facing documents, its implicit that its not supported :-(.

Please don't forget to please rate the helpful posts, by clicking on the starts below the correct answers.

Thanks,

Anand