QM 8.5 installation error with Cannot find SQM CTI Server profile

[wee-kan.tan]

Dear all,

I'm  trying to install the QM 8.5 software in a  virtual server with W2003 Server R2 + SQL Server 2008 SP3.

When  the Monitoring & Configuration Setup it's opened and The Monitoring  and Recording CTI Service window appears I fill de gaps with the IP of  the UCCX nodes and click next button but appear this error and I can't  finish the installation process.

"JTAPI Installation Error

The following installation errors occurred:

Cannot find SQM CTI Server profile for ip X.X.X.X> or hostname."

Checked on the website mention below:

QMPI2021:

Text:Cannot find SQM CTI Server profile for ip <localIp> or hostname <hostname>.

Type:Error

Add’l Info:The application could not find information in Directory Services for the local QM CTI Server.

Action:Verify that a QM CTI Server was defined for this server in Site Configuration.

Dont really understand what need to be done on the action item.

thanks

regards

[CLAUDIO RIVAS]

I had same issue this afternoon, did you solved yous?

Regards,

Claudio.

[wenqianyu]

From memory, this was caused by Firewall for SQL Database.

Set a FW rule for SQL Instance TCPIP port. I normally set the port Static (1433). Then Add a rule to allow connection to this port.

Wenqian

[ausjustin]

Hi wee-kan.tan

have you resolved this issue ? as I had same problem like you .

Thanks

Justin

[wenqianyu]

By default, SQL DB TCPIP port is dynamic port in 49xxx range. I normally change it to static 1433 add a firewall rule on QM server to allow this port.

Wenqian

[ausjustin]

Thanks Wenqianyu

where can i changes the SQL DB TCPIP port and firewall rule ?

can you send some screen show to me ?

Thanks

Justin

[wenqianyu]

Change SQL TCP Port:

From SQL server, start SQL Server Configuration Manager
Double TCP/IP to open TCP/IP Properties Window.
Go to IP Address Tab and you can see dynamic port allocated
I normally remove port from TCP Dynamic Ports field and set a static port 1433 to TCP Port field.

Firewall:

Add this port to Inbound firewall rule (SQL Server)

Windows Firewall with Advanced Security > Inbound Rules

Add new Rule

Rule Type Port

Protocol and Port TCP, Specific Local Ports > 1433

Action Allow the connection

Profile Domain, Private, Public

Name SQL01 for QM

Good Luck

[wee-kan.tan]

the issue was resolve by in the jtapi to the server.

that was my case. have you try it?

[David Perez]

I was having this same issue. 

I had the CUCM IP address in the "CTI Services" instead of the QM server IP.

This is located in postinstall> telephony group>

Once i changed that, JTAPI and CTI testing worked. 

[vijendra Saravanamuthu]

anyone got it resolved? i am having the same issue.  its 10.5version.  fresh install.  sql lives on locally. although i created the fw rule like mentioned here. still no go.

any suggestion is appriciated.

thanks

vijay

[Bowen Qin]

I know exactly what happen to you, you need to configure Signaling group first to click Next button.

CTI services is QM Base server