All,
Our system includes:
QM802 using Network Recording
UCCX 802
CUCM 715
I would like to test Backup/Restore in case problem such as Hardware failure happens. Calabrio Doc only have very short description about Backup/Restore and it is mainly about SQL Backup. What I would like to find out are:
1. If server need to be replaced, should I configure new server with the same server name/IP address as old server?
2. Do I need to run PostInstall configuration after QM is installed, or the configurations are store in SQL database and can be restored from SQL restore?
3. Do I need to configure all user details/associate phones/configure Workflows, or they can be restored from SQL restore?
Has anyone successfully done backup/restore test? Would be a great help if you put some notes here.
Thanks
Wenqian Yu