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QM 802 Backup and Restore

wenqianyu
Level 3
Level 3

All,

Our system includes:

QM802 using Network Recording

UCCX 802

CUCM 715

I would like to test Backup/Restore in case problem such as Hardware failure happens. Calabrio Doc only have very short description about Backup/Restore and it is mainly about SQL Backup. What I would like to find out are:

1. If server need to be replaced, should I configure new server with the same server name/IP address as old server?

2. Do I need to run PostInstall configuration after QM is installed, or the configurations are store in SQL database and can be restored from SQL restore?

3. Do I need to configure all user details/associate phones/configure Workflows, or they can be restored from SQL restore?

Has anyone successfully done backup/restore test? Would be a great help if you put some notes here.

Thanks

Wenqian Yu

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