Query Skill Group - Translation Route mapping from Routing Script

[rmagchoose]

Hi,

Is there a way we can query against the individual routing scripts and extract the PSG-TR mapping?

In ICM we can map any particular Peripheral Skill Group (PSG) to a specific Translation Route (TR) defined on the same Peripheral Gateway through ICM routing scripts.
The PSG and TR are both configured through ICM configuration manager and the details are stored in the ICM DB which can be queried against.
However the mapping between the PSG and TR is done through a routing script using Script Editor.

We would like to make an SQL query where we can see PSGs associated to a Translation route on Routing Scripts.

Product: Unified Contact Center Enterprise (UCCE)
Version: 8.5(4)

[Gergely Szabo · Accepted solution]

Hi,

there's no easy way of getting that information from the ICM config database I am afraid, scripts are stored in a binary(-ish) format.

G.

[francisco.acevedo1]

Hi Gergely - how would you then query this data if you required it? Is there a way to map the PSGs to the Translation routes they are associated to?

Thanks!