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Question about unknown skill group in IPCC 7.0

classical_006
Level 1
Level 1

‎07-25-2006 08:07 AM - edited ‎03-13-2019 11:56 PM

Hi

When I use the Webview to view the Agent Task Detail Activity Report, I find one skill group which I have not created. The skill group name is CCMPIM.Cisco_Voice.default.01398(5000). I think it is created by the system itself. So I want to know what is skill group used?

Any effort would be appreciated.

Thanks & Regards

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2 Replies 2

adignan
Level 8
Level 8

‎07-25-2006 08:34 AM

Outbound calls made on the agent line when they are logged in get counted to this "default skill group".

please rate helpful posts.

adignan - berbee