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harresh123
Beginner

Question regarding dial-peers for ringback and error on ingress cube

This is my first time being part of a deployment where we are using a VVB instead of VXML gateway. With bootstrap, ringback and error tcl configured on VVB, do we still need to define the service application for them on ingress CUBE along with dial-peers for ringtone and error. Would any of the below config apply to me. The call-flow is CUBE-->CVP-->ICM-->VVB-->CUBE-->External caller.

 

application
service new-call flash:bootstrap.vxml
paramspace english language en
paramspace english index 0
paramspace english location flash
paramspace english prefix en
!
service cvp-survivability flash:survivability.tcl
paramspace english index 0
paramspace english language en
param ccb id:X.X.X.X;loc:lab;trunks:1
paramspace english location flash
paramspace english prefix en
paramspace callfeature med-inact-det enable
!
service ringtone flash:ringtone.tcl
paramspace english index 0
paramspace english language en
paramspace english location flash
paramspace english prefix en
!
service cvperror flash:cvperror.tcl
paramspace english index 0
paramspace english language en
paramspace english location flash
paramspace english prefix en
!
service cvp_cc flash:cvp_ccb_vxml.tcl
!
service handoff flash:handoff.tcl
paramspace english language en
paramspace english index 0
paramspace english location flash
paramspace english prefix en
!
service bootstrap flash:bootstrap.tcl
paramspace english language en
paramspace english index 0
paramspace english location flash
paramspace english prefix en

 

dial-peer voice 929292 voip
description CVP SIP error dial-peer
service cvperror
incoming called-number 92929292T
voice-class sip rel1xx disable
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad
!
dial-peer voice 919191 voip
description CVP SIP ringtone dial-peer
service ringtone
incoming called-number 91919191T
voice-class sip rel1xx disable
dtmf-relay rtp-nte h245-signal h245-alphanumeric
codec g711ulaw
no vad

 

3 REPLIES 3
bill.king1
VIP Collaborator

That was my assumption too but we are not getting ringtone especially on transfer to agent and when transferred to labels from ICM script.

And you have those same triggers set up on the VVB to play ringtone, etc.?

Personally, I would focus on making sure you have ringtone for agents since you have more control, process is documented, you can set up test agent, etc.

The ringtone not being heard for labels is technically different due to them not being agents.

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