Questions needed to ask for a contact center

[josephsarkis01]

                   I wanted to know what are your basic questions you need to ask to help in designing a contact center? Can anybody shed some light? Thanks

[david.macias]

It really depends and this question is huge, but it really all falls into the whole consulting practice.  Personally, the first question I ask is what do you do, how do you do it, and how would you like to change it.  Then take it from there.

david