06-30-2020 01:28 PM
Hello:
Please, I have 4 options on my IVR and I need to know whether it is posible or not to see the number of persons trying to connect to each queue in real time on UCCX or maybe other option? Thanks a lot
Solved! Go to Solution.
06-30-2020 02:54 PM
...either the Queue Data tab on Finesse, the Real Time data from admin UI (Tools-->Real Time) , or live data from CUIC.
Images:
Real Time Data
Finesse Queue Data tab:
CUIC Live Data:
Hope this helps...
-Sean
06-30-2020 02:54 PM
...either the Queue Data tab on Finesse, the Real Time data from admin UI (Tools-->Real Time) , or live data from CUIC.
Images:
Real Time Data
Finesse Queue Data tab:
CUIC Live Data:
Hope this helps...
-Sean
07-06-2020 08:53 AM
Thanks a lot @Sean Lynch
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide