queue information on UCCX

[hyortiz01]

Hello:

Please, I have 4 options on my IVR and I need to know whether it is posible or not to see the number of persons trying to connect to each queue in real time on UCCX or maybe other option? Thanks a lot

[Sean Lynch · Accepted solution]

...either the Queue Data tab on Finesse, the Real Time data from admin UI (Tools-->Real Time) , or live data from CUIC.

Images:

Real Time Data

Finesse Queue Data tab:

CUIC Live Data:

Hope this helps...

-Sean

[hyortiz01]

Thanks a lot @Sean Lynch