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Beginner

queue information on UCCX

Hello:

Please, I have 4 options on my IVR and I need to know whether it is posible or not to see the number of persons trying to connect to each queue in real time on UCCX or maybe other option? Thanks a lot

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Participant

Re: queue information on UCCX

...either the Queue Data tab on Finesse, the Real Time data from admin UI (Tools-->Real Time) , or live data from CUIC.

 

Images:

Real Time Data

2020-0630-realTimeAdminUI.png

 

Finesse Queue Data tab:

2020-0630-FinesseQueueData.png

 

CUIC Live Data:

2020-0630-CUIC-LiveData.png

 

Hope this helps...

-Sean

View solution in original post

2 REPLIES 2
Highlighted
Participant

Re: queue information on UCCX

...either the Queue Data tab on Finesse, the Real Time data from admin UI (Tools-->Real Time) , or live data from CUIC.

 

Images:

Real Time Data

2020-0630-realTimeAdminUI.png

 

Finesse Queue Data tab:

2020-0630-FinesseQueueData.png

 

CUIC Live Data:

2020-0630-CUIC-LiveData.png

 

Hope this helps...

-Sean

View solution in original post

Highlighted
Beginner

Re: queue information on UCCX

Thanks a lot @Sean Lynch