Queue limitations

[redaunt]

We have 48 agents that answer the phone in 9 different queues.  We would like to add 4 more queues but our admin folks tell us this is not possible.  Is there a limit of how many queues Cisco Finesse can support?

[david.macias]

What contact center and version number are you running. CCE/CCX/WxCC do NOT have such a low limitation.

david

[redaunt]

Honestly not sure…..we use the web version. 

[bill.king1]

Hi, aside from what @david.macias asked, how many (assuming this is CCE) attributes do your agents have. While doubtful, it could be something that you have some high number of attributes per agent might exceed a system limitation.
If you can provide your version information as well as what a typical agent looks like as far as skills/attributes/etc., we might be able to give you some suggestions.

[redaunt]

Honestly not sure. We use the web version.

[Roger Kallberg]

Assuming that you by “We use the web version” refer to Finesse? If so Finesse is the agent front end, not the backend system that provides the CC service. If you can check what version, if even possible, of Finesse your using that might help identifying what underlying CC service your on. Otherwise you’ll need to ask your system administrator(s) for this information.