Is there a log file to show how the queue flow should work. It appears I have a few agents taking most of the calls and a few agents not getting calls unless everyone in the queue avoids the call and it finally gets to the agent that hasnt had a call in an hour.
If express, this is defined on the CSQ configuration within /appadmin. It will contain one or more skills and a selection algorithm. If it is most skilled (likely) then those agents with higher competency ratings in the same skill will always be offered calls first. Agents at the same skill competency level will be offered the call in a longest available fashion.
here the solution. On VBA Code add PtrSafe after the Declare statements, *** TIP: Save file as .XLT 32Bit Config - VBA64Bit Config - VBAPrivate Declare Function SHBrowseForFolder _Lib "shell32" _( _lpbi As BrowseInfo _) _As...
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