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Queue music is not releasing calls when agent is available

anupamrai
Level 1
Level 1

Dear experts, need your urgent suggestion here –

I have configured a Network VRU script on UCCE for queue music but problem is even if agent is available queue music keeps on playing to callers and call does not connect to caller. Please advise if something is wrong with below configuration.

7 Replies 7

Jason Hutchinson
Cisco Employee
Cisco Employee

Is your Network VRU script configured as "Interruptible" ?

For announcement and music type of treatments, put the VRU Scripts in                             interruptible mode. This allows the call to be connected to the first                             available agent even while the caller is listening to a VRU script.