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Beginner

queue to agent failure when agent not ready

All,

I'm attempting to create a script using a "queue to agent" node and it works fine when the agent is in a ready state, but when not ready the in progress indicator shows abort.  Doesn't exit the failure path, but aborts before it.

Any thoughts?

thanks

Bruce                  

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queue to agent failure when agent not ready

Does the entire application abort and crash? If not I'm confused what you mean by abort. Perhaps a screenshot?

Beginner

queue to agent failure when agent not ready

Jonathan,

As in it doesn't leave the queue node.

Both agents are logged in at this point but in a Not Ready state.  The call fails with a fast busy and does not follow the X path coming out of the "queue to agent" node.  This happens when I use a "queue to skill group" node as well.

I've tested sending a call through, answering and then sending another call through.  This works fine as the second call will follow the X path.

Beginner

queue to agent failure when agent not ready

All,

Anyone reading this I've solved the issue.  Apparently, if you want to use a "queue to agent" node, you need to set up an Enterprise skill group and route in addition to the normal skill group.

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