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"CTI call wrapup delay" in cucm PIM addition

Hello all,

During PIM addition, may i know the function of "CTI call wrapup delay" and why we are giving "0", some one pls explain, Kinldy refer below screenshoot

PG+setup.png

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Beginner

Hi Rajesh,

The CTI Call Wrapup Data Delay applies only if a CTI application interfaces with the PG. The option specifies the number of seconds the PG waits for the CTI client to send data after the agent finishes call wrap-up.

The PG waits this long for the CTI client to explicitly release the wrap-up data. If the time expires, the PG assumes the wrap-up data are complete.

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Beginner

Hi Rajesh,

The CTI Call Wrapup Data Delay applies only if a CTI application interfaces with the PG. The option specifies the number of seconds the PG waits for the CTI client to send data after the agent finishes call wrap-up.

The PG waits this long for the CTI client to explicitly release the wrap-up data. If the time expires, the PG assumes the wrap-up data are complete.

View solution in original post

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Thanks Vinod, this explains