"CTI call wrapup delay" in cucm PIM addition

[Rajesh Muthu]

Hello all,

During PIM addition, may i know the function of "CTI call wrapup delay" and why we are giving "0", some one pls explain, Kinldy refer below screenshoot

[vinodkewate · Accepted solution]

Hi Rajesh,

The CTI Call Wrapup Data Delay applies only if a CTI application interfaces with the PG. The option specifies the number of seconds the PG waits for the CTI client to send data after the agent finishes call wrap-up.

The PG waits this long for the CTI client to explicitly release the wrap-up data. If the time expires, the PG assumes the wrap-up data are complete.

[Rajesh Muthu]

Thanks Vinod, this explains