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"MakeCall" Method in Ready state is not working in 11.6

Venkadesh54
Level 1
Level 1

Hi All - In 11.6 Agent able to make call using "Makecall" option in Finesse while he is in ready state, however when we call "MakeCall"API Method during ready state from my gadgets it is not working. is there any other configuration required to do make call from custom gadget when agent is in Ready state.

 

Regards

Venkadesh. M

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