"Undo" Call Handled IPCC

[Matthew.Corum]

Hello,

Is there a way to remove the call handled flag from the Set Contact Info step once you have marked a call as handled?

Thanks,

Matthew

[Anthony Holloway · Accepted solution]

No.

But you could hold your intent to mark the call as handled in a variable:  is_handled = true | false

Then at the very end of the script (or upon ContactInactiveException) you can mark the contact as handled based on the value of your variable.  This way, it's like a soft marking.  BTW, you get a few seconds after the call ends to mark the contact, but not long, so don't dilly dally!

[Matthew.Corum]

That's a great idea!

Thank you very much.