RCD or TCD for CUIC abandoned and handled

[Vladimir Lazovic]

Hi Pros,

I have a doubts regarding which table should I use to create a SQL query for CUIC report to show the following:

Based on Call Types:

How many calls are handled as, let's say, FCR,

How many times certain number called (during the day),

If it is handled last time he/she called.

And, (only an idea for now) to export abandoned numbers to dialer.

Which one is more valid or legit for this: TCD or RCD

Does RCD shows everything I need to cover with 448 code ... etc

Or Shoud I go with TCD and CallDisposition and CallDispositionFlag codes.

What are your experiences and opinions?

Thank you all

Cheers

V

[Jameson Gagnepain]

RCD is recorded to when the call routes, TCD is recorded to when the call terminates. If you want data on handled calls, you need to use the TCD - a call is not "Handled" until both parties hang up.

-Jameson