What is the best way to schedule some time to relicense CAD? Earlier this year we purchased 10 additional licenses that we'd like to get added to the PG. Do we need an outage window to restart any of the PG services?
On the CAD server you would use the License Manager app to install the new licensing setup. The partner who installed the system has to do this for you as they have permission on the Calabrio licensing web site to issue the new license config.
If I recall correctly, this will take immediately - you will see the License Manager app report the new number of licenses. But you may want to stop and restart the LRM service afterwards although I don't believe this is necessary. I would do this after hours when all the agents have logged out.