cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
5010
Views
35
Helpful
14
Replies
Highlighted
Beginner

re-skill tool for supervisor in UCCX

Hi,

Is there any re-skill tool for uccx supervisor like we use in ipcce. I am not finding any option other than uccx admin web page to re-skill agent.

Regards,

Dinesh Joshi                

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Advocate

Hi,

no, there's no such thing.

You can write one, if you want, using the UCCX API: http://developer.cisco.com/web/uccxapi/home (UCCX 9.0+)

G.

View solution in original post

14 REPLIES 14
Highlighted
Advocate

Hi,

no, there's no such thing.

You can write one, if you want, using the UCCX API: http://developer.cisco.com/web/uccxapi/home (UCCX 9.0+)

G.

View solution in original post

Highlighted

Hi Gergely,

Thx for your prompt response. Will check if i could do something with API.

Highlighted

Hi Dinesh, we may have just the tool you are looking for here.

Highlighted
Beginner

Hi,

There is a reskilling tool also in UCCX.

Via the Supervisor web page the Supervisor is able to reskill the agents.

You have to enable this feature on AppAdmin page via System -> System Parameters -> Supervisor Access (which is in the Applications Parameter section)

Best Regards

Alex

Highlighted

How to access supervisor web page ,please let me know .

Highlighted

There is nothing extra you need to do for this. Simpy login into UCCX Administration page with the supervisor userid and password and that's it. Just ensure that Supervisor Access under System >> System Parameters is set to one of below as per your requirement:

Access to all Teams

Access to Supervisor's Team only

Regards

Deepak

Highlighted
Enthusiast

I'm using the built-in UCCX Mobile Skill Manager on a regular browser and it works just fine...

Highlighted

Thanks to @Deepak Mehta and @Deepak Rawat for information.

*** Please rate helpful post. Please mark as answer if it solves your problem/query.
regards, Ritesh Desai
Highlighted

Ritesh,

We built a drag-and-drop reskilling tool for CCX for supervisors:

Let us know if this would be interesting for your case!

Cheers,

Andreas

 

Highlighted

How can I configure mobile skill manager for supervisor in uccx

Highlighted

Here you can get the .css, xml and .js. Make sure you load them  into the 3rdpartygadget folder using sftp following the finesse developing guide and then modify the xml file in the Finesse admin page so supervisors can see the gadget. Do not forget to clear the client browser cache to see the changes in the supervisor interface.

The only issue with this is gadget is that even though you sign in to the supervisor finesse interface you need to sign in again to the skill widget which is basically a call to the mobile skill widget. I am an EE so no much skills on javascript but the you can play a bit more using the code. I modify that code from the guide how to program web gadgets from cisco finesse developing documentation.

 

I hope this helps

Highlighted

Hi juliancas,

thanks for your reply,

As i am bignner to the UCCX i'll be very help to you if you tell steps to upload those three files through sftf to the thirdparty folder in uccx.

i know hiw to upload xml file under document folder but i bit confused how to upload in thirdparty folder.

 

you reply on this will be highly appricate 

 

regards

Anwar

Highlighted
Explorer

This an old question but its a question that is still but it’s a question that is still being asked. Teage Solutions has a tool that is very easy to use and does skills management, outbound campaign management, opening hours, holiday schedules, emergency evacuation etc.   check it out at http://bit.ly/2Bicqze

Highlighted
Beginner

I have written simple web interface on Python/Django. If someone still need such tool for free PM me.

Content for Community-Ad