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Real Time Queue Statistics - WxCC API

Prasanth Abraham
Beginner
Beginner

Hi All

We are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every  15 mins. And if we display the statistics such as “totalEnqueuedTasks”, it might give wrong impression to the end user and customers.

Is there any way where we can query real-time statistics for call queues like we see on Wallboards through the WxCC API ??

 

Regards

Prasanth Abraham

2 Replies 2

bill.king1
VIP Advocate VIP Advocate
VIP Advocate

Adding to what Bill said, the API today that refreshes in near-realtime is /search - so there would be a new object type under /search supported called TaskLegDetails that would help with queue statistics.

Regards,

Arunabh.

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