We are trying to fetch queue statistics through WxCC API https://developer.webex-cx.com/documentation/queues/v1/get-queue-statistics is not real-time.The results is only refreshed every 15 mins. And if we display the statistics such as “totalEnqueuedTasks”, it might give wrong impression to the end user and customers.
Is there any way where we can query real-time statistics for call queues like we see on Wallboards through the WxCC API ??
Adding to what Bill said, the API today that refreshes in near-realtime is /search - so there would be a new object type under /search supported called TaskLegDetails that would help with queue statistics.
Regards,
Arunabh.
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