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Beginner

Real-time reporting issue

In UCCX7 admin real-time reporting, the status box always shows "not connected" so we're not able to run any real-time reports.

Why is this status box showing "not connected"? and how do I resolve it to be able to run real-time reports?

Running UCCX Admin v7.0(1)

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3 REPLIES 3
VIP Advisor

Re: Real-time reporting issue

Where are you running the RTR window from?  The UCCX server, or some other PC?


Anthony Holloway

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Beginner

Re: Real-time reporting issue

Running RTR from another PC and the contact center Supervisor's PC, neither are the UCCX server.  Is that possible?  Or can RTR only be run on the UCCX server?

VIP Advisor

Re: Real-time reporting issue

No it's certainly possible.  I would try that first, see if it's working at all.

Sometimes, running this page from an end user PC, can fail if your JRE is not the right version.  One way to find out if that is the case:  uninstall your java, reboot, then launch the RTR page and it will automatically isntall the correct version for you.

Try these, and report back.


Anthony Holloway

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