Real Time Reporting Stats - UCCX

[dsalamanca]

Hello,

I wonder how often the statistics of the real time reporting stats are refreshed.

For example about average talk duration, contacts handled per queue. Are those stats only reset manually with the button and when the CCX Engine service is restarted?

Thanks for your help in advance

[Aaron Harrison · Accepted solution]

Hi

They reset at midnight each day.

Aaron