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Realtime SLA in Supervisor Desktop

marrachart
Level 1
Level 1

‎05-11-2011 08:56 AM - last edited on ‎03-25-2019 07:17 PM by Community Manager

Hi,

Is it possible to visualize the current SLA in Supervisor Desktop?

I'm running latest release of UCCX (8.5) with Enhanced Agents.

Only way to see SLA now is with Historical Report.

Thank you

Sent from Cisco Technical Support iPhone App

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3 Replies 3

marrachart
Level 1
Level 1

‎05-11-2011 10:16 AM

That's mostly for Premium instead of Enhanced. Will I be able to show the realtime Service Level state with Enhanced?

Upgrade will be too expensive for 30 agents.

Sent from Cisco Technical Support iPhone App

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frzhang
Cisco Employee
Cisco Employee
In response to marrachart

‎05-11-2011 02:07 PM

You still have the tree control node action to change color or etc for enhanced package.

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