Hi ,
We have a contact center UCCE 8x, in which few of the Agents are migrated to Siebel CRM CTI Application from CAD. We are using Cisco CRM adapters for the CTI communications between CRM and ICM. So the call is maturing to the agent properly, but the (AUX code)reason codes reports are not getting appeared on the CUIC.
Please let us know where are we need to look up to fix this reports issue.
Also let me know where we need to configure reason code for Siebel desktop users.
