Dears,
For what reasons (other than RONA and that it is not contain any if statement inside) a call goes from the false exit of a “queue to skill group” node?
I am facing an issue for a specific script: approximately, 50% of the calls are going from the false exit at the queue node while all the other similar scripts have 0%.
icm 7.5(10) with IVR are installed.
Regards,
Georges