Receive and Process Caller ID and take routing decisions on PCCE/CVP

[acerda]

We are trying to see how we can implement automatically receive or collect automatically for our Cisco PCCE/CVP the ATT data or call detail from callers ID  to our Toll Free Numbers terminated into PCCE/CVP , for instance identify callers from the states of Alaska and Hawaii during hours of operations then PCCE/CVP  can take specific routing decisions. Do you gents have something similar implemented?  many thanks Andres

[bill.king1]

Yes, this is a very basic function that CCE can perform. Here's some of the details from the scripting guide where you can use the regions for instance.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_6_1/User/Guide/ucce_b_scripting-and-media-routing-guide1/ucce_b_scripting-and-media-routing-guide1_chapter_011.html?bookSearch=true#CCMP_...