Solved: Record Calls only with CCX Server Is it possible? - Cisco Community

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Hello,

Is it possible that CCX record the calls of the Agents by itself?

I meant, without MediaSense or something like that.

Regards.

1 Accepted Solution

Accepted Solutions

That’s right. No built in recording mechanism in CCX. You need to get either Calabrio or third party solutions

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-quality-management-11-6-1/model.html

MediaSense is EOL now

https://www.cisco.com/c/en/us/products/customer-collaboration/mediasense/eos-eol-notice-listing.html

Hope this helps
Cheers
Rath!

***Please rate helpful posts***

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1 Reply 1

That’s right. No built in recording mechanism in CCX. You need to get either Calabrio or third party solutions

https://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-quality-management-11-6-1/model.html

MediaSense is EOL now

https://www.cisco.com/c/en/us/products/customer-collaboration/mediasense/eos-eol-notice-listing.html

Hope this helps
Cheers
Rath!

***Please rate helpful posts***

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