Recording option with CVP

[mikram]

Hi

I want to develop application either with Call Studio or micro apps to do recording such as announcement in .wav format to update the script prompts.

Any idea if I could achieve that with CVP , I dont has ASR/TTS platform.

Cheers

Shahid

[geoff]

Sure, the Call Studio element Record can do this - Record with Confirm.

Record with FTP can send it to an FTP server, which if it constructed correctly, can be placing the file in the right place on a Media Store. You need to make sure the lifetime on the web server is set to immediately expire otherwise the cache on the gateway will hold a copy of the old file. This leads to poor gateway performance, as it can't use the cache. This is a problem you have to find a solution for.

Another problem is that if you have two Media Stores - as most do - you need to find a way to update both of them. When I did this I used the standard Record element and wrote a custom Java class to FTP the file somewhere. After the user confirms the recording is suitable, I use the custom FTP element to send the file to first one Media Store, and then use it again to send it to the other Media Store.

Regards,

Geoff

[mikram]

Thanks Geoff,

Could you please share the call studio script if possible just to give the idea for others as well.

Thanks in advance

Shahid

[geoff]

It's trivial. Check the Element Specs. The harder part is the custom FTP class.

Regards,

Geoff