With our CAD 8.5 setup, we have the recording step set so that when a call comes in to certain agents it automatically gets recorded. We have this set in the Desktop Administrator.
In my test lab I have upgraded to 10.6. I know that Finesse will not record the same way so I am just working with CAD. When a call comes in to the agent, the step that creates the recording works and I see the recorded call through the Supervisor interface. The only issue is, there is no sound.
My question is, should there be sound? It may just be a factor of my lab. Since recording is something I need to do, I want to make sure that this will work and the hardware in my lab is just not up to snuff to let it work.
Thanks for any input!
Cheers
Dave
