Hi,
We are trying to understand the task and capture api.
Consider the following scenario where Agent A talks to Agent B, and both of the agents are recorded.
How is this represented in terms of task. Does the above activity create two tasks with channel type telephony or does it create only a single task with multiple owners of the task?
main question being how does the client application understand if the capture belongs to which agent or both agent(s)?
Thanks!
Shakti
