any ideas for uccx agents that need to work from home? MRA doesn't support this implementation. Any ideas with vpn deployment?
Thanks in advance
Could you please elaborate a bit more regarding this deployment?
Can you explain a little more about your point on MRA?
Another option, if you have a desktop delivered by Citrix, is to use Jabber VXME as a softphone. Here is a link to documentation page that shows the general concept for the endpoint: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vxc/english/vxme-windows/11-0/vxme_deploy/VXME_BK_DC806D98_00_deployment-installation-cisco-vxme-windows/Cisco_Virtualization_Experience_Media_Engine_Overview.pdf
In this scenario, everything works in the virtual desktop but the voice is only exchanged between "VPN client" and virtualized station.