cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
856
Views
10
Helpful
7
Replies

Replace system prompts in UCCX

Anybody please tell how to replace the default system prompts in UCCX.

I am using system language as Arabic and in "Create Generated Prompt" node, i am trying to play numbers.

The numbers are playing correctly, but i need to change the files to be played as custom one.

so where i have to upload the custom wave files, also what should be the name given to custom wave files.

Any help will be highly appreciated.

UCCX Version : 10.0

7 REPLIES 7
Ravi Shankar Pandit
Cisco Employee

Hi ,

You have installed UCCX in English or in Arabic language . during fresh installation you will get option to select system language.

 

Regards

Ravi

Hi Ravi,

 

I need to replace the default system prompts.. I can choose the languages at the time of installation.

Please advice how to replace the default prompts

Mohammed,

did you read the documents in my previous post?

G.

Hi Gergely,

 

Could you please provide me the link to your previous post.

 

OK, never mind.

Read this:

https://tools.cisco.com/bugsearch/bug/CSCty67275/?referring_site=bugqvinvisibleredir

And read this:

https://supportforums.cisco.com/document/53326/contact-center-express-system-prompt-repository-details

G.

Thanks....

i will go through it

Gergely Szabo
Advocate

Hi,

please take a look at this and this.

G.

@Ravi Shankar Pandit: you might want to read the original post once more, more carefully.

Create
Recognize Your Peers
Content for Community-Ad