We need to be able to use historical reporting in UCCX to show all calls from an agent extension even when agent is logged off. Agents logoff and make personal calls and then log back on. How do we track those?
Thanks, any reporting products that will combine reporting for UCCX and CM?
Getting Started
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: