Report for calls taken p/month for the group?

[Regular Ant]

We are running: Version 11.6(1)  Build 11.6.1.10000.51

Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are?

The closer I can get to how many calls per day and then hour I can get my metrics.

[Aseem Anand]

Hi,

You can check the traffic analysis report and see if it helps you pull what you want. 

Refer to the snippet below:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/user/guide/UCCX_BK_U89A45EB_00_uccx-historical-reporting-guide-106.pdf

If the stock reports on CUIC does not provide what you are looking for then you will have to customize the reports which require a standalone CUIC.

Regards,

Aseem Anand

[Regular Ant]

Thank you very much!

[Jawad Hassan]

Hi,

I am assuming, you wanted to see the calls answered by a specific group(team) with consolidation on Month/Day/hour in a single report.

If above is correct then this can very likely be developed as a customized report in CUIC. We provide professional services to develop reports based on customized requirements.

For detailed discussion, you can contact me on jawad.hassan@expertflow.com.

Regards,

Jawad Hassan

[Regular Ant]

If you can provide that help that would be great

[Jawad Hassan]

Hi,

Please let me know your availability for the WebEx during this week so that we can discuss and finalized requirements.

Please visit published reports on http://www.expertflow.com/cuic-reports/ that are ready to deploy.

Looking forward to hear from you.

Regards,

Jawad Hassan