Hi all,
I was hoping that UCCX 11.6.2 was going to solve the issue with static Report Headers, but from my tests this has not happened. (Note to Cisco: please change all report headers to follow the dynamic filters when possible)
For example the inbound report "Contact Service Queue Call Distribution Summary" has a header for "Total/Percentage Calls Handled With Queue Time" and all of these are in 15sek intervall. It does not matter what i choose as interval.
- Is there a way to change these to use dynamic interval or is the only solution to make Custom reports for each of the Interval that i would like to have ?
- Is it possible to change or add intervals directly on the uccx or do i need to create a report/report definition in a Standalone CUIC first ? (A customer would like to have minutes instead of seconds. What needs to be changed ?)
