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randy.smyth
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Beginner
‎10-31-2011 03:14 PM
‎10-31-2011 03:14 PM

Report Question - Multiple CSQ - Single Avg Queue Time?

Multiple CSQ - Single Avg Queue Time?

I haave multiple CSQs, and I'm able to get certain data like Service Level averaged for all of them becuase I can get the data from reports, but not so for Average QueueTime (time to answer) - anyone have ideas on how to do this? 

Note, averaging the CSQ averages won't be accurate because of significant differences in number of calls for each.

Hope this makes sense.

Thanks!

Cisco CRS Historical Reports Release 6.0(1)

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