Look, CUIC sucks it. There, I said it. That being said, I'm looking to create a report that reflects that data that is shown in the Supervisor Console. This is what everyone wants. Inbound/outbound call details for each agent and logout/not ready details. That's it. CUIC as far as I know does not have what I'm looking for.
Can someone point me to the tables in the AW database that are involved in setting up a query that shows:
Inbound and outbound calls, duration, to and from numbers
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