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AMA-CUCM Troubleshooting: Best Practices for Reading Trace Files

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Report that reflects Supervisor Console

All,

Look, CUIC sucks it.  There, I said it.  That being said, I'm looking to create a report that reflects that data that is shown in the Supervisor Console.  This is what everyone wants.  Inbound/outbound call details for each agent and logout/not ready details.  That's it.  CUIC as far as I know does not have what I'm looking for. 

Can someone point me to the tables in the AW database that are involved in setting up a query that shows:

Inbound and outbound calls, duration, to and from numbers

Not Ready reason code, time and duration

Please?  Any help will be greatly appreciated.

Thanks.                 

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