Re: Report that shows all calls offered to specific call types
If the call type is being changed during the script execution (for example, with a Call Type node) then those call types will not be accounted for in Route Call Detail, as no separate route request was made for the newly changed calltype.
If no call type changes are being made via scripting, then these results *should* be the same, provided that a full day's worth of data is included in the query, as a single interval may have calls crossing over a boundary condition where they are counted in 1 interval in the Interval record and another in Route Call Detail.
I think I found another one. For brevity, I'm stripping the soap headers.First, I'm creating a new line using addLine <line>
I need to have a notepad with some saved text to pop up with an incoming call hit to our call center. I am aware of the thick client screen pop gadget, I am working on seeing we can change that to fit our needs. I am unsure to change to get this working
HiWe have UCCX and are using cisco finesse. We have deployed popup screen feature on finesse and it is working fine, but we have a problem. It does not create new tab for each call that is handled and every new call over writes the call info with the new ...
Hi there, Suppose Agent001 is in Ready(userstate) state while Agent002 is in Not_ready(userstate) state. Agent002 makes call to Agent001,Agent001 answers the call & now they are in Talking(userstate) state...